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Refund Policy

Your EYEPTV subscription is covered by a 7-day refund guarantee. Here's how it works and how to request a refund.

Last updated:

7-Day Money-Back Guarantee

Not satisfied? Request a refund within 7 days of your purchase date.

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1.Our 7-day refund guarantee

We want you to be happy with your EYEPTV subscription. If you are not satisfied, you can request a refund within 7 days of the date of purchase.

2.Contact support first

Before requesting a refund, please contact our support team and tell us about the problem. Many issues, such as app setup, device compatibility or playback problems, can be solved quickly, and we would like the opportunity to put things right first.

3.How to request a refund

To request a refund, follow these steps:

  1. Contact EYEPTV through WhatsApp or email.
  2. Use the same email address associated with your purchase.
  3. Include your invoice number.
  4. Briefly explain the reason for your refund request.

Refund requests must be sent through one of these channels:

4.Refund processing time

Once a refund has been issued, it may take up to 15 days to appear in your account. The exact timing depends on your payment processor, bank or financial institution.

5.Questions about this policy

If you have any questions about this Refund Policy, please contact us:

You can also read our Terms and Conditions and Privacy Policy.